Questions about the products
Are your products vegan and cruelty free?
We are 100% vegan and Leaping Bunny certified
Are your products natural?
As 'natural' as they can be! The term 'natural' is not regulated and is interpreted differently by everyone. ( Check out my blog post for my information ) Even natural stuff is a chemical! Effective ingredients are something I'm very passionate about and will always use ingredients that are good for your skin. No fillers. There is a bit of science here and there to stabilize a product or increase its overall performance. I can in good conscience stand behind everything my products contain. Only the good stuff! Body care does contain fragrance blends which are all :
- Phthalate free
- Vegan friendly
- Cruelty free
- Alcohol free
They also contain organic essential oils.
Facial care does not contain any fragrance or colorant.
What are your products formulated without?
I will never include cornstarch, SLS, parabens, phthalates, mineral oil, animal derived ingredients,urea, food coloring or formaldehyde. These things are either health concerns, detrimental to the skin or not part of MY moral code.
Do you give free samples?
Each order comes with a goodie bag that does contain one random sample. Due to availability I cannot take requests for free samples. Samples are not guaranteed and are not replaced if accidentally left out or supplies run out.
Coupon Codes + Redeeming Rewards
Only one discount can be applied per order. They cannot be applied after you’ve completed your order. Multiple orders placed cannot have the discount later applied to all orders if it was redeemed previously.
Ghoulie Points are redeemed for a unique discount code that can be entered at time of checkout. This system is automated and cannot be modified.
Ghoulie Points cannot be redeemed for cash. This is a fun little extra as a thank you for your support.
Why is your store empty? When are you restocking xxx product?
First check out this post! It explains everything. I've also added a Restock Calendar so you can easily check what days restocks will fall on and what products are being restocked. Want some behind the scenes information? Head on over to the Ghoulish Army Facebook page and join in for some spooky community goodness!
Do you issue refunds?
Refunds are only accepted if the items are damaged and unusable. Please email with a photo immediately if this has happened so I can issue a refund or a replacement item. No questions asked! Shipping is not refundable.
- I cannot refund or replace melted products. If you live in a hot climate or your package will sit in a hot area (porch, mailbox etc) please contact your post office to HOLD YOUR PACKAGES. Please consider this before purchasing scrubs and purchasing these products during colder months to stock up.
- Refunds are accepted within 7 days of delivery confirmation.
- Refunds are not accepted due to allergic reaction or dislike of a product. All ingredients are listed on the website as well as on the package. Want to destash that unloved product? Head here to sell it!
Always contact me at firstname.lastname@example.org with any questions or concerns you have.
Packages that are returned due to invalid shipping address will be refunded without notice. Shipping is non refundable and a restock fee will be deducted. Please ensure all of your information is correct before placing an order.
Can I cancel or modify my order?
Sorry due to some past issues all sales are final and cannot be modified or canceled
Can I buy your products at an actual store?
- Witch City Wicks : Salem, MA
- Off The Beaten Path : Derry, NH